fr55 Privacy Policy — How We Handle Your Personal Data

01Information We Collect

When you register and use the fr55 platform, we collect the following categories of personal information:

• Identity data: your full legal name, date of birth, and Bangladesh National ID or passport number (where requested for KYC verification purposes).
• Contact data: your Bangladesh mobile phone number and, where provided, an email address.
• Financial data: the mobile money account identifiers (bKash, Nagad, Rocket, or Upay account numbers) used for deposit and withdrawal transactions. fr55 does not store full card numbers or CVV codes, as no card-based payments are accepted.
• Technical and usage data: IP address, device type, operating system, browser type, session timestamps, pages visited, games played, and betting history. This data is collected automatically when you access fr55.ws.

02How We Use Your Information

fr55 processes personal data only for legitimate, specified purposes. The following describes the basis and purpose of each processing activity:

• Account management: to create, maintain, and secure your fr55 account, including authentication, password recovery, and account access control.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay; to maintain an accurate record of your account balance and transaction history.
• Identity verification (KYC): to verify that you meet the age requirement of 21 years and above, and to comply with anti-money laundering obligations where applicable. KYC verification may require you to submit a copy of a government-issued ID.
• Platform improvement and personalisation: to analyse aggregate usage patterns, improve the platform's performance and user experience, and to personalise game recommendations and promotional offers based on your activity.

03Data Storage and Retention

fr55 stores personal data only for as long as it is necessary for the purpose for which it was collected, subject to the following retention rules:

• Active account data (identity, contact, and financial records) is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to comply with record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping best practice.
• Technical and usage data (session logs, IP addresses) is retained for a maximum of ninety (90) days for security monitoring and fraud prevention purposes, after which it is deleted or anonymised.
• Marketing preference data and communication consent records are retained for the period of your consent and for a reasonable period thereafter for compliance audit purposes.

04Data Sharing and Third Parties

fr55 does not sell, rent, or commercially trade personal data. We share data only in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, and Upay solely to facilitate deposit and withdrawal transactions on your behalf. These providers are contractually bound to use your data only for the purpose of processing your transactions.
• Game providers: We share session identifiers and game activity data with licensed game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming) to enable game functionality, resolve disputes, and support RNG auditing. These studios do not receive your full identity data.
• Legal authorities: We will disclose personal data to law enforcement, regulatory authorities, or courts where we are legally required to do so. We will notify you of any such disclosure unless prohibited from doing so by law.

05Cookies and Tracking Technologies

fr55.ws uses a limited set of cookies and similar technologies to operate the platform and understand how it is used. The following describes our cookie usage:

• Essential session cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your account state, and prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: fr55 uses anonymous, aggregated analytics cookies to measure platform performance, identify technical issues, and understand overall usage patterns. These cookies do not identify you personally and do not track your behaviour across other websites.
• No advertising or retargeting cookies are placed by fr55 or any third-party advertising network on your device when you use fr55.ws. fr55 does not participate in behavioural advertising networks.

06Data Security

fr55 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the fr55 platform, ensuring that login credentials, payment instructions, and personal data cannot be intercepted in transit.
• Cryptographic hashing of user passwords. Passwords are never stored in plain text. In the event of a data breach, hashed passwords cannot be directly reversed to expose your original password.
• Restricted internal access controls ensuring that only authorised fr55 personnel can access personal data, and only to the extent necessary for their role. All internal access to personal data is logged and audited.

07Marketing Communications

fr55 may send you promotional communications about bonuses, new games, and platform updates. The following rules govern all marketing communications:

• Marketing communications are sent only to players who have opted in to receive them during account registration or in their account preferences. We will never send unsolicited promotional messages to players who have not consented.
• You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your fr55 account settings or by contacting fr55 support via the email address listed on fr55.ws.
• Withdrawal of marketing consent does not affect your ability to use the fr55 platform, claim bonuses you are otherwise eligible for, or receive essential transactional communications (such as deposit confirmations or withdrawal notifications).

08Children and Underage Users

The fr55 platform is strictly for adults aged 21 and above. fr55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take the following steps:

• The underage account will be immediately suspended and all personal data associated with it will be deleted from active systems within 30 days, subject to any legally required retention obligations.
• Any funds deposited by an underage user will be returned to the originating mobile money account after deduction of any bonuses claimed, which will be voided in full.

09Changes to This Privacy Policy

fr55 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on fr55.ws with an updated effective date. Material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — will be communicated to registered players via their registered mobile number or email address (where provided) at least 14 days before taking effect. Continued use of the fr55 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must stop using the platform and may request deletion of your personal data by contacting fr55 support. This Privacy Policy was last reviewed and updated in January 2026.